Project Manager, Implementation

About The Role We're seeking an Implementation Project Manager to lead new customers through a smooth, on-time onboarding onto our platform. In this role, you'll own the implementation lifecycle from kickoff through go-live and handoff, managing timelines, configuration, data migration, and training so that customers realize value quickly. You'll work closely with cross-functional teams to deliver a seamless launch experience. What You'll Do Own and manage a portfolio of customer implementations, driving on-time, on-scope go-lives and a high-quality onboarding experience. Build strong relationships with key decision-makers and project stakeholders within the DME/HME industry. Develop and maintain detailed project plans, timelines, and milestones, proactively managing scope, risks, and dependencies. Lead kickoff calls, coordinate platform configuration, data migration, and integrations, and drive projects through go-live and post-launch handoff. Collaborate with Customer Success, Sales, Support, and Product teams to resolve blockers and continuously improve the implementation process. Analyze project and adoption data to track progress, surface risks early, and report status to customers and internal leadership. Serve as a trusted advisor, delivering training, best practices, and guidance that set customers up for long-term success. Stay up to date on industry trends in SaaS and DME/HME to anticipate implementation challenges and opportunities. What You'll Bring 3+ years of experience in implementation, onboarding, or project management within a SaaS company. Proven ability to manage multiple concurrent implementations, with a track record of delivering projects on time and within scope. Strong communication and stakeholder-management skills, with the ability to align and influence stakeholders at all levels. Data-driven, organized mindset, comfortable using project management and CRM tools (e.g., Salesforce, HubSpot, Asana, Smartsheet) to track and report on progress. Ability to multitask and thrive in a fast-paced, evolving environment. Collaborative mindset, working cross-functionally to drive successful customer launches.