Operations Associate (CX)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operations Associate (CX) based in Romania. This role sits at the intersection of customer experience, operations, and analytical problem-solving within a globally distributed environment. You’ll help clients navigate complex operational questions, from invoice investigations to platform-related issues. The position offers the opportunity to take ownership of client cases from initial inquiry through resolution while collaborating with Finance, Product, and HR Operations teams. You’ll use data and analytical thinking to identify patterns, uncover process gaps, and recommend meaningful improvements. Clear communication and empathy will be essential as you guide clients and internal teams through practical solutions. This is an ideal opportunity for someone who enjoys bringing structure to complexity and making a measurable impact on customer success.