Customer Experience Systems Senior Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Systems Senior Associate based in the United States. This is a remote opportunity focused on improving the systems and workflows that power exceptional customer experiences. You’ll serve as a key technical partner for customer experience teams, helping ensure CRM tools are efficient, reliable, and aligned with operational needs. The role combines Salesforce Service Cloud expertise, business analysis, process optimization, and cross-functional collaboration. You’ll translate business requirements into practical system improvements while maintaining a clear view of data quality, efficiency, risk, and business value. Your work will directly influence how customer-facing teams manage cases, communicate with users, and deliver high-quality support at scale. You’ll operate in a service-oriented, analytics-driven environment alongside teams committed to empathy, operational excellence, and continuous improvement. This role is well suited to a systems-minded professional who enjoys solving complex workflow challenges and turning data and technology into measurable business outcomes.