Technical Support Analyst - Contract to Hire

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst - Contract to Hire based in United States. This is a hands-on technical support opportunity focused on investigating and resolving complex issues across robotic, software, and data systems.You will go beyond ticket triage, using diagnostics, telemetry, logs, and monitoring data to identify root causes and drive issues through to resolution.The role combines technical troubleshooting with automation, scripting, and AI-assisted workflows to make support operations faster and more scalable.You’ll collaborate closely with Engineering, Product, and Operations to investigate recurring problems and improve system reliability.Your work will directly influence customer experience while helping strengthen documentation, detection methods, and escalation processes.This remote-first position is ideal for a technically curious problem solver who enjoys learning complex systems and continuously improving how work gets done.The contract role offers the potential to transition to a full-time position based on performance and business needs.