Technical Customer Care Specialist II (vAuto)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Care Specialist II (vAuto) based in the United States. This fully remote role provides advanced technical support to customers using automotive technology solutions.You will investigate escalated issues, identify root causes, and deliver timely, accurate resolutions.The position combines customer care, technical troubleshooting, data analysis, and cross-functional collaboration.You will work with customers and internal technical teams to resolve moderately complex issues and improve service quality.The role offers an opportunity to apply SQL or XML skills to investigate data discrepancies and support root-cause analysis.Success requires strong communication, analytical thinking, reliability, and the ability to work independently in a fast-paced environment.The position operates on a flexible shift schedule supporting customers Monday through Saturday during business hours.