Systems & Business Analyst, Client Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems & Business Analyst, Client Operations based in Canada. In this role, you will bridge the gap between business operations and technology by designing scalable processes and optimizing the systems that support client-facing teams. Working closely with Operations, Customer Success, and Support, you will translate business needs into effective technical solutions while driving continuous improvement across multiple platforms. You will take ownership of requirements gathering, workflow analysis, roadmap planning, and light system configuration, partnering with AI and technical specialists to deliver impactful solutions. This is an excellent opportunity for a proactive professional who enjoys solving complex operational challenges, influencing stakeholders, and helping teams work smarter through automation and system optimization. The position offers a fully remote environment with significant ownership, cross-functional collaboration, and the opportunity to shape operational excellence in a fast-growing technology organization.