Supervisor/Líder Técnico - Service Desk (Matutino)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor/Líder Técnico - Service Desk (Matutino) based in Brazil. This role offers the opportunity to lead a technical support operation, ensuring service quality, team performance, and continuous improvement across daily activities. You will act as a technical reference for Service Desk teams, supporting analysts and helping resolve complex incidents efficiently. The position combines people leadership, IT service management, operational monitoring, and process optimization. You will play a key role in maintaining SLA compliance, improving user experience, and strengthening support processes. This is an ideal opportunity for an IT professional with leadership experience who enjoys developing teams and driving operational excellence. You will work in a collaborative technology environment focused on innovation, quality, and continuous evolution.