Senior Service & UX Designer

ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector. ARC Business Solutions Inc. is currently seeking a Senior Service & UX Designer for a 12 month term starting in November. This role can be done remotely. ROLE: Senior Service & UX Designer Responsibilities: Lead user research, discovery and human-centred design activities Create journey maps, service blueprints, user flows, wireframes and interactive prototypes Design responsive enterprise web and digital services Facilitate stakeholder workshops and design-thinking sessions Develop and evolve enterprise design systems and component libraries Incorporate WCAG 2.2 AA accessibility into the design lifecycle Collaborate with Product Managers, Business Analysts, Developers and Architects within Agile teams Support design handoff, implementation and design QA Qualifications 10+ years of UX/UI and Service Design experience 5+ years supporting digital transformation in government, public sector, Crown corporations or similar complex environments Strong Human-Centred Design and Design Thinking experience Proven user research and workshop facilitation skills Experience with enterprise design systems and accessibility Strong experience with Figma and tools such as Miro, FigJam, Jira or Confluence Relevant post-secondary education Experience designing citizen-facing, partner-facing or complex enterprise digital services will be a strong asset. We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:UX in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.