Senior Mortgage Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Mortgage Support Analyst based in India. This role sits at the intersection of mortgage operations, customer support, data analysis, and fintech.You will serve as a key point of contact for customers, helping resolve issues accurately and efficiently across multiple channels.The position combines mortgage-domain expertise with analytical problem-solving and practical SQL usage.You will investigate customer queries, validate data, identify recurring issues, and collaborate with internal teams on complex cases.Strong communication and attention to detail will be essential to maintaining a high-quality customer experience.You will also contribute to support documentation, knowledge resources, and improvements to service processes.The role offers an opportunity to grow within a fast-paced, technology-driven environment focused on modernizing lending workflows.