Senior Manager, Problem Management Office

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Problem Management Office based in the United States. As a Senior Manager, Problem Management Office, you will lead a critical function focused on preventing recurring issues, improving operational performance, and enhancing customer outcomes across a complex support organization. This role offers the opportunity to build and govern problem management strategies, drive root cause analysis initiatives, and implement sustainable corrective actions that create measurable business impact. You will collaborate with engineering, support, quality, delivery, and service teams to identify systemic risks and deliver long-term solutions. As a strategic operational leader, you will influence continuous improvement efforts, mentor teams, and provide executive-level visibility into service performance and prevention initiatives. This position is ideal for an experienced problem management professional who thrives in cross-functional environments and is passionate about operational excellence. You will play a key role in strengthening reliability, customer satisfaction, and service quality through data-driven improvements.