Scheduling Team Lead

Scheduling Team Leader The IMA Group is seeking a detail-oriented and motivated Scheduling Team Leader to support our growing Scheduling Department. This role is ideal for someone with scheduling, customer service, or call center experience who enjoys helping teams succeed while ensuring appointments are scheduled accurately and efficiently. As a Scheduling Team Leader, you'll serve as a key resource for scheduling staff, helping monitor productivity, resolve scheduling challenges, and ensure daily operational goals are met. You'll work closely with leadership while supporting appointment scheduling for disability evaluations, occupational health services, and other lines of business. What You'll Do: Support and guide scheduling staff to ensure daily work is completed accurately and on time Monitor scheduler productivity and performance, providing updates to management Assist with assigning and tracking team tasks Identify scheduling issues and communicate solutions to leadership Help coordinate department projects and special assignments Participate in training initiatives and support process improvements Schedule appointments as needed while maintaining excellent customer service Maintain HIPAA compliance and confidentiality standards What We're Looking For: High school diploma or GED required At least 1 year of clerical, administrative, scheduling, or customer service experience Previous scheduling or call center experience preferred Strong organizational, communication, and problem-solving skills Ability to multitask in a fast-paced environment Proficiency with computer systems and data entry Why Join The IMA Group? Stable, growing healthcare organization Collaborative and supportive team environment Opportunities for professional growth and development Comprehensive benefits package for eligible employees If you're a proactive professional who enjoys supporting teams and driving operational success, we'd love to hear from you! The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. #LI-NS1 #LI-REMOTE