NextGen EPM Tier 1 Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a NextGen EPM Tier 1 Support Specialist based in India. This role provides first-line functional support to users by helping resolve day-to-day issues within a healthcare practice management environment.You will serve as the initial point of contact, ensuring users receive timely guidance and effective troubleshooting support.The position focuses on ticket management, issue analysis, system navigation assistance, and seamless escalation when needed.You will collaborate with internal teams while helping maintain reliable workflows for scheduling, registration, billing, and related operations.This opportunity is ideal for someone who enjoys problem-solving, customer support, and improving user experiences through technology.You will contribute to operational efficiency by documenting solutions, identifying recurring issues, and supporting continuous improvement initiatives.