Manager, Incident Response

About the Role As the Manager, Incident Response at Pondurance, you will help manage our Incident Response Consulting Team. You should have a strong desire to mentor our consultants and deliver industry-best service to our customers. This role requires you to be an innovator and driver for customer success in our investigations, digital forensics, and security incident response and support. You will be a thought leader within the company, working closely with internal and external resources and stakeholders to ensure timely, effective incident response and customer success. Responsibilities Provide thought, technical, and general leadership to the IR Consulting Team and other stakeholders Assist with managing the team portfolio to defined metrics (utilization, revenue, margin, etc.) Deliver services to customers by attending key meetings, performing quality assurance reviews of deliverables, and providing direct consultation with customers as needed Collaborate with the Product Management Team to define and evolve our book of service offerings Team with Sales as support on prospective client calls, project scoping, and budgets Maintain individual and team skills and knowledge base on industry best practices, tools, tabletop exercise techniques, and scenario-based and live testing exercises. Manage customer stakeholders and apply security incident investigation protocols from incident confirmation through resolution to lessons-learned. Quickly mitigate damages by coordinating with technical teams and third-party vendors to triage and contain threats. Maintain and update incident response playbooks and toolkits based on new procedures, best practices, advanced open-source technologies, and various incident response products. Design and deploy real-time monitoring and triage of incidents and alerts received. Identify and document requirements to improve, automate, and work with developers to build tools that drive out inefficiencies, ineffectiveness, and uncompromisingly improve the customer experience. Build and foster relationships with local, state, federal, and international law enforcement authorities. Technologies Windows OS and networking protocols Windows disk and memory forensics Unix OS and networking protocol Network traffic analysis Scripting and/or programming Experience with commercial EDR (SentinelOne, Blackberry PROTECT, CarbonBlack, CrowdStrike) and Forensic tool suites (FTK, AXIOM, EnCase) Reverse engineering and malware analysis Knowledge and Skills Minimum of 5 years of experience in cybersecurity 1 or more years of experience leading information security and/or consulting teams A Bachelor’s Degree with disciplines in the area of Computer Science, Management Information Systems, or Cyber Security, or equivalent experience, is preferred One or more of the following technical certifications preferred: GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), GIAC Reverse Engineering Malware (GREM), MCFE, EnCE, or equivalent certifications Proven track record of complex problem-solving and decision-making ability Expert level of analytical, planning, and organizational ability. Strong, proactive communication skills are required If you have other combinations of relevant skills and experience that you expect to make you the right candidate for this role, please let us know. Compensation The anticipated base salary range for this position is $150,000 - $175,000 annually. Actual compensation will be determined in good faith based on factors such as relevant experience, technical expertise, certifications, geographic location (where applicable), and internal equity. This position may also be eligible for bonus or other incentive compensation, as well as the benefits described below. Who we are At Pondurance, we embrace, educate, and protect people by helping make our world a better and safer place. We believe in inviting good people into our company who are driven to become great! Every person at Pondurance is encouraged to focus and grow in their areas of interest, passion, and career path. We have accessible leaders as Mentors who believe “None of us is as smart as all of us” (R. Pelletier). We believe everyone has the freedom to be themselves, especially at work, and so we embrace, support, and celebrate each other. Each one of us influences our company’s direction through speaking up; you have a voice, and we want you to use it. Do you want to be a part of something different? Do you want to influence real change? Do you want to be part of the solution? Then join us in redefining the security and cyber risk landscape. What We Offer The opportunity to apply your expertise, take on new challenges, and help customers address their biggest security objectives. An inclusive culture of teamwork that embraces the diversity of our people and communities in which we work. Some of the corporate benefits (there are more) for full-time employees include: Medical, dental, vision, disability, FSA, HSA, life, and AD&D insurance, 401(k) Plan. Time off: PTO, sick, holiday, & parental leave details are available Although this is a remote role, if you live close by, you’ll have access to our office located in McLean, VA. To promote a healthy and safe work community, we require background and drug screenings as part of our hiring process. Details of our process will be provided upon request. We are an equal opportunity employer focused on celebrating diversity and inclusion. We believe that each individual should be treated equally without regard to race, color, identity, national origin, protected veteran status, religion, sex, including sexual orientation and gender identity, disability, or any other characteristic protected by law.