Jr Customer Success Manager

Position Summary Job Title: Junior Customer Success Manager Department: 270 – Customer Success Reports To: Senior Customer Success Manager Job Type: Full Time; Salary Exempt Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career. Key Responsibilities: Customer Success & Relationship Assistance - Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion. - Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed. - Maintain accurate and detailed records of client accounts, communications, and outcomes. - Help gather client feedback, testimonials, and referrals to support program growth. Administrative & Operational Support - Assist with coordination of events, materials, and schedules for Book Blast launches. - Support team members with presenting to schools, meeting preparation, and follow-ups. - Identify opportunities to streamline processes and help make customer experiences smoother. Support & Process Improvement - Support communication campaigns to help drive engagement and participation. - Assist with light research or preparation for client meetings. Event Management - Serve as the primary point of contact for schools during peak weeks and throughout the season as needed. - Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving. - Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement. - 5. Training & Development - Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details. Obtain Referrals, Testimonials, and/or References - Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network. - Leverage client satisfaction to build a network of advocates for Books Are Fun. Key Requirements: - Experience: Proven experience in customer service, administrative support, or entry-level account management. - Skills: Exceptional communication, relationship-building, and problem-solving skills. - Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs. - Attitude: Positive, proactive, and enthusiastic about helping others succeed. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills. - Friendly, professional, and proactive attitude. - Comfortable supporting multiple projects and priorities simultaneously. - Passion for books, education, and creating positive experiences for clients. - Comfortable working independently in a remote environment. Working Conditions: - This is a remote position. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 10 pounds at times. About Collective Goods and Books Are Fun: Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time. Benefits: 401(k) Dental insurance Vision insurance Health insurance Flexible Spending Account/Health Savings Account Supplemental benefits (critical illness, accident, & hospital indemnity) Employee assistance program Internet stipend Company paid life insurance + buy-up option Company paid short-term & long-term disability insurance 13 paid holidays throughout the year Paid Time Off Paid Volunteer Time Off Work from home Cultural connections such as our Quarterly Book Club Pay This is a full-time/salaried role with a compensation range of $45,000-$50,000 Work Location This is a work from home position.