Director of Operations - East

About the Role At OpenWorks, our Director of Operations plays a critical leadership role in driving operational excellence across a multi-state region. You'll lead a team of Operations Managers, partner cross-functionally with Sales, Customer Experience, Provider Growth, and Finance, and ensure exceptional service delivery for our customers while supporting profitable growth. We're looking for a strategic, people-first leader who thrives on coaching others, solving complex operational challenges, and using data to drive continuous improvement. If you're passionate about building high-performing teams and creating scalable operational success, we'd love to meet you. What You'll Do Lead and develop a team of Operations Managers while driving accountability and performance across multiple territories. Own regional operational performance, including customer retention, territory growth, provider performance, and operational KPIs. Develop and execute regional operational strategies, priorities, and performance initiatives aligned with company objectives. Build strong partnerships with Sales, Customer Experience, Finance, and Provider Growth to drive business results and elevate the customer experience. Analyze business performance data to identify opportunities, mitigate risks, and implement continuous improvements. Lead strategic initiatives, business reviews, customer escalations, and operational planning that drive long-term success. Champion operational consistency, scalable processes, and leadership development across your region. What You Bring 7+ years of operations leadership experience in a service-based or multi-site environment. 3+ years leading leaders, with a track record of coaching high-performing management teams. Experience driving operational performance through data, KPIs, and process improvement. Experience developing and executing regional operational strategies that deliver measurable business results. Strong business acumen with the ability to balance customer experience, operational execution, and business results. Excellent communication and collaboration skills with the ability to influence across all levels of the organization. Why OpenWorks? Lead a high-impact region where your leadership directly influences operational performance, customer satisfaction, and business growth. Join a collaborative leadership team that values continuous improvement, accountability, and developing people. Contribute to projects and initiatives that directly shape our company's success Collaborate with diverse teams and stakeholders across the organization Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment