Customer Success Manager - SMB

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - SMB based in Canada. This role is an opportunity to manage a high-volume portfolio of SMB customers within a fast-growing B2B SaaS environment.You’ll serve as a trusted customer partner, helping businesses maximize product adoption, realize measurable value, and achieve long-term success.The position combines relationship management with a highly data-driven and efficient approach to customer success.You’ll use automation, AI-powered tools, and usage analytics to identify customer needs, surface risk signals, and create proactive engagement opportunities.A key focus will be protecting retention, managing renewals, reducing churn, and identifying opportunities for customer growth and advocacy.You’ll collaborate closely with Sales, Marketing, Support, and Product to resolve issues and continuously improve the customer experience.This is a strong opportunity for a customer-focused SaaS professional who thrives in a high-performing, globally distributed, and collaborative team.