Customer Success Manager, Enterprise (Fed/SLED)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Enterprise (Fed/SLED) based in United States. This role is responsible for managing strategic customer relationships and ensuring enterprise clients achieve measurable value from advanced technology solutions. The position focuses on customer retention, adoption, expansion, and long-term partnership within government and education sector accounts. You will act as a trusted advisor to senior stakeholders, helping organizations maximize platform value and align solutions with business objectives. The role combines relationship management, strategic planning, technical understanding, and cross-functional collaboration. You will work closely with sales, product, engineering, and support teams to deliver exceptional customer outcomes and drive continued growth. The ideal candidate will bring strong enterprise SaaS experience, executive communication skills, and a passion for customer success in complex environments.