Customer Service Representative - Visayas

We are looking for Customer Service Representatives to join fast-growing accounts within Visayas. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Iloilo and Bacolod Qualifications: At least a high school graduate (old curriculum) or SHS graduate (new curriculum) No experience required to apply Must be conversant in both spoken and written English Amenable to work fully on-site within Iloilo or Bacolod Amenable to work on graveyard shift and shifting schedule Cebu Qualifications: Completed at least 2nd year in College without back subjects Must have at least 1 year of BPO experience No experience required to apply Must be conversant in both spoken and written English Amenable to work fully on-site within Cebu Amenable to work on graveyard shift and shifting schedule Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.