Contract Writing System Functional Service Desk Agent - Clearance Required

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contract Writing System Functional Service Desk Agent - Clearance Required based in the United States. This remote opportunity is ideal for an experienced federal contracting professional who combines deep acquisition expertise with a passion for customer support and problem-solving. As a Tier 2 Functional Service Desk Agent, you will provide critical functional support for a Department of Defense contract writing system, helping users resolve complex issues while ensuring continuity of mission-critical procurement operations. Working in a collaborative, fast-paced environment, you will troubleshoot functional incidents, improve knowledge resources, and contribute to service excellence through process improvement and stakeholder engagement. The role offers the opportunity to work closely with technical teams, contracting professionals, and program leadership while supporting the modernization of government acquisition services. Candidates with strong communication skills, analytical thinking, and an active Secret Clearance will thrive in this high-impact position.