Cares Representative (Seasonal)

Position: Seasonal CARES Representative – Medicare (Temporary) Location: Remote – United States Compensation: $16.00/hour + $1,000 Season Completion Bonus About the Role MPA (formerly MyPlanAdvocate) is a fast-growing Medicare distribution platform serving licensed professionals, agencies, and beneficiaries nationwide. As a Seasonal CARES Representative, you'll be on the front line of that mission — contacting members by phone to complete Health Risk Assessments (HRAs) and help them activate the benefits available under their plan. This is a fixed-term seasonal assignment running October 1 – December 8, 2026, roughly 28 hours per week, fully remote. Representatives who complete the season are eligible for a $1,000 completion bonus (details below). What You'll Do Complete Health Risk Assessments (HRAs) with members by phone, following the approved script and question set. Walk members through benefit activation questions, following the approved script and question set. Place outbound calls and receive inbound calls from a scheduled queue throughout the assignment. Accurately document every member interaction and assessment response in the designated system in real time. Follow all call handling, quality, privacy, and compliance guidelines, including HIPAA and CMS rules. Escalate member questions, complaints, or issues outside the scope of the role to a supervisor promptly. Meet daily and weekly productivity and quality expectations set by your supervisor. Attend all required paid training sessions and team huddles. Schedule Approximately 28 hours per week, with shifts scheduled between 8:00 AM and 10:00 PM ET, Monday – Sunday. Schedules are assigned in advance and may include evenings and weekends; availability across the full window is preferred. Hours may extend beyond the standard window during the final days of the season to meet end-of-season deadlines. Reliable, consistent attendance for the entire assignment period is essential — and tied to bonus eligibility (see below). Season Completion Bonus ($1,000) A one-time $1,000 bonus is payable at the end of the season to representatives who meet all of the following: Full term : Remain actively employed and work the entire assignment period through December 8, 2026. Attendance : No more than two (2) absences for the duration of the assignment. Equipment : Return all company-issued equipment in good working condition by the required deadline. Representatives who separate early, exceed the attendance limit, or fail to return equipment are not eligible for the bonus. Qualifications Prior call center, customer service, healthcare, or insurance experience preferred but not required. Clear, professional phone communication skills and strong active listening. Comfortable navigating multiple computer applications while speaking with a member. Accurate data entry and attention to detail. Ability to handle a high volume of calls and maintain composure with members who may need extra patience. Ability to pass a background check as required. Remote Work / Telecommuting Requirements A quiet, private, distraction-free workspace suitable for discussing protected health information. Reliable high-speed internet connection. Ability to receive, secure, and return company-issued equipment; equipment must be returned at the end of the assignment. Availability to attend all training and scheduled shifts on camera or by phone as required. Compensation & What We Offer $16.00 per hour, paid on the standard weekly payroll cycle. Paid training. $1,000 season completion bonus for representatives meeting the eligibility requirements above. Recruitment Process We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic. We are an E-Verify Employer: To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: www.uscis.gov/e-verify. EEOC Statement: MyPlanAdvocate is an equal-opportunity employer. MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations. This is a temporary seasonal position. Employment ends on December 8, 2026 unless extended in writing. This posting does not create a contract of employment or a guarantee of hours.