Billings & Collections Specialist

Position Summary The Billings & Collections Specialist owns the end-to-end order-to-cash cycle for an assigned book of accounts, from renewals and billing through to cash collections, while striving for zero overdue invoices. This role combines independent execution with cross-functional partnership: the Specialist manages their own portfolio with minimal oversight, resolves complex subscription and billing inquiries, and works directly with Account Management, Client Success, and Renewals to keep the order-to-cash process running accurately and on time. This is a hands-on role for an experienced billing and collections professional who takes ownership of results. Key Responsibilities Own aging and DSO performance for the assigned portfolio, driving collections outcomes and escalating at-risk accounts with a recommended course of action Own the full subscription billing lifecycle for an assigned book of accounts — new business, renewals, upsells, mid-term changes, and prorations — ensuring each invoice reflects the correct subscription, order, and contract terms. Prepare invoices for weekly review and approval, ensuring completeness and accuracy of subscription, order, and contract data before submission Manage the accounting support channel with a customer service mindset, resolving subscription and billing inquiries within SLA and independently handling complex cases Proactively escalate at-risk accounts with a clear, recommended course of action to keep results on track. Administer Dunning schedules, submit pause and restart requests, and ensure Dunning resumes on time Partner with Account Managers, Client Success Managers, and the Renewals Team to ensure accurate and efficient renewal processing Review credit balances ahead of each month-end, ensure timely application or expiry of credit memos, and work with Account Management to apply credits toward upcoming renewals and upsells Support a timely month-end close by completing order entry, credit memo applications, and resolution of finance cases in Salesforce, and by preparing journal entries and account reconciliations Build the case for account suspension, collections agency referral, legal escalation, and write-off, and prepare supporting documentation for the Team Lead and VP Finance Investigate root causes of order processing errors, partner with cross-functional teams on resolution, and recommend process improvements to reduce error rates Contribute to improvements in reporting and workflows across the order-to-cash function Respond to audit and compliance requests with accurate, well-supported documentation Maintain accurate account records and keep assigned sections of the End-to-End Billing Process documentation current Collaborative, dependable, and generous with knowledge; contributes to a positive working experience for the whole team. Serve as a resource to newer team members on billing and collections processes Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field 3–5 years of progressive experience in billing, collections, or accounts receivable, ideally in a subscription or SaaS environment Demonstrated success managing a book of accounts independently and meeting collections and aging targets Strong Excel skills, including pivot tables, lookups, and reconciliation of large data sets Hands-on experience with Salesforce and/or NetSuite Knowledge of revenue recognition under IFRS is an asset Strong analytical and problem-solving skills with a focus on process improvement Excellent communication and interpersonal skills, with the confidence to hold collections conversations with client-facing teams and customers directly Proven ability to manage competing priorities and meet deadlines in a fast-paced environment