Assistant / Deputy Manager - Collection & Retention

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistant / Deputy Manager - Collection & Retention based in India. This role is responsible for driving customer retention, reducing churn, and improving overall customer profitability.You will lead teams and implement innovative strategies that strengthen customer loyalty and reduce disconnections.The position combines customer experience, collections, people leadership, analytics, and continuous process improvement.You will use customer insights, complaint trends, and performance data to identify opportunities and deliver measurable improvements.A key part of the role is building a culture of care, accountability, productivity, and high-quality service.You will also work closely with cross-functional teams and senior management to resolve escalations and improve processes.This opportunity is well suited to an experienced retention leader with strong industry knowledge and a proven record of managing large teams.